Monday, April 27, 2009

 

When Bloggers Go Wrong

I have been speaking with John Gordon about his blog post - I have revised this blog post to focus on being informative.

So I thought I would take a few moment to dissect his blog post and then give answers to a few things that others may find confusing.

1. Here is his first comment - They’re at version 1.35 now; it is supposed to work with FileMaker 8 – 10 (I’m on version 8; FM Inc hasn’t done anything of interest to me for a while – I’m only on v8 because OS X required an update).

Stephen Knight - 1.40 is now available at the App store. Yes, it does work with FileMaker 8-10.

2. Problem is, it’s $70, and there’s no “LITE” version to test with.

Stephen Knight - Here's why we currently do not have a lite version?

One of my first questions is what would we take out? I hate the thought of limiting any of the features for FMTouch. Our direction is not to create a lite version, but to create a powerful application that does great things. Plus the price range enables us to employ a support team that is focused on the customer.

We could certainly lower the price to $29.99 and sell a million of these apps, but that is not our goal. We would drown in support. Our goal is to sell a respectable amount of FMTouch and concentrate on product excellence and support.

3.
The App Store reviews are marginal

Stephen Knight - The App store ratings are actually really good. 4 Stars for a software product is not easy! Our clients have to BUY FMTouch to post a comment on the App store. I'm not sure but I don't think that a lot of people would post a good review after spending $70 if they did not mean it!

4. The app is reasonably popular, but the vendor’s blog has been pretty quiet and the web site has been poorly maintained.

Stephen Knight - Yes, thank you for calling me out on the blog. I certainly do need to do a better job, and bringing this to my attention is very helpful. I will be more active and keep the FMTouch community more informed. - On a side note - most FMTouchers are hearing from me via email. Please make sure you join our mailing list. I email quite often about what's going on. (Update) As promised, I've been posting more to our blogs as well as to our mailing list. You will also notice that the website is going through a new face lift. Thanks for putting the fire under the seat of my pants!

FMTouch website - is going through a lot of changes - we are actually re-working all of the websites - www.fmgateway.com - fmweschool.com etc.. Also please remember our forums - they are very busy as well - http://www.fmwebschool.com/frm

5. The “tutorial” on sync is a screencast only. I can’t find any reviews from my usual trusted sources.

Stephen Knight - The user guide goes into detail on syncing and all aspects of FMTouch - http://www.fmgateway.com/download/FMTouchUserGuide.pdf - The style guide gives all kinds of help on developing the right look and feel for FMTouch - http://www.fmtouch.com/FMTouchStyleGuide_v2.zip

To the FMTouch community - we will continue to endeavor to develop a superior product - we will continue to listen to you - and we will always strive to do our best to provide excellent customer service.

In Kindness
Stephen Knight




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